Description

Evelyn Partners are the leading integrated wealth management and professional services group in the United Kingdom. With £56 billion of assets under our management (as of November 2021), we rank as the third-largest UK wealth manager measured by revenues and the sixth-largest professional services firm ranked by fee income (source: Accountancy Age 50+50 rankings, 2021).

 

We are motivated and inspired by our purpose: to place the power of good advice into more hands for both individuals and businesses. Our purpose is supported by our 3 core values:

 

  • Personal — we treat you as an individual
  • Partnership — we go further together
  • Performance — we strive for more

 

What will you be doing?

Service Design is the multidisciplinary craft of tying together human, digital, and physical interactions over time to create a truly differentiated experience for our customers.

You will have individual ownership and responsibility of one of our core service areas and help create and maintain product, experience, and technological enhancements within FS Digital, ensuring that the backlog of work reflects the best knowledge available and working with the development team to identify and remove any uncertainties or lack of clarity of work items. You will also support engineers and automation testers to define appropriate automated tests to ensure that the product meets the needs of the customer without compromising on quality.

 

As a Service Designer, some of your responsibilities will include:

  • Interview users, observe their behaviour and ask the right questions at every opportunity.
  • Capture user feedback, identify their needs and derive insights.
  • Create and own process models, user journey maps and service blueprints for both 'as is' and 'future' states.
  • Identify problems, opportunities for efficiencies, themes, patterns, and constraints.
  • Solve problems by prototyping solutions, testing them, and refining through iterations, ensuring collaboration happens with the right people from the business and technology.
  • Present solutions and influence key decision makers.

 

To be successful in this role, you should be:

  • Adept with Agile methodologies and experience of working within a development team and scrum environment.
  • Fundamental analytical and creative thinking skills
  • Ability to quickly gain the technical, behavioural, and contextual elements of a project
  • Strong influencing skills, particularly with stakeholders
  • Able to bring people with you on the journey and ensuring collaboration happens with the right cadence.

 

As an employee of Evelyn Partners: you will have access to benefits that include:

  • Competitive salary
  • Private medical insurance
  • Life assurance
  • Pension contribution
  • Hybrid working model (role dependent)
  • Generous holiday package
  • Option to purchase additional holiday
  • Shared parental leave

 

 

Value Statement

We value the differences that a diverse workforce adds to our company and promote representation across our society and clients.

 

We are committed to providing a work environment where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and know that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

 

If you require: any reasonable adjustments during our application process, please let our recruitment team know.